HELP OS5 Update

Upgraded my My Cloud last Saturday to OS5 since then its just flashing blue as if i was powering on.
I can ping the device and see it in storage options on the network page. however i cant access my files, see it on my TV or access the dashboard… what can i do

many regards

If you have a second generation single bay My Cloud that has been updated to OS5 firmware, see the dedicated OS5 subforum for the single bay/single drive My Cloud.

OS5 My Cloud

If you have a multi bay My Cloud model that has been updated to OS5, see the specific OS5 subforum for that device.


One can use the forum search feature (magnifying glass icon upper right) those OS5 specific subforums for issues similar to yours. For example: