I’ve had MyCloud 4TB for about 18 months. Has always worked wonderfully. I moved to a new house. Set up new internet and have both wifi and LAN connections working with several devices. Connected LAN Cable to Router and MyCloud. Can not locate and use on laptop. Tried every LAN connection on router, with same result. Tried connecting LAN cable straight to laptop. Same result. My Cloud is connected and light is blue. Need guidance on how to resolve and get working again. Any help is appreciated.
Try using the WD Discovery Tool to find and access the My Cloud. The software can be downloaded from the following link: http://support.wdc.com/downloads.aspx
If you previously configured the My Cloud with a static IP and that IP address is outside the subnet of the new network then you’ll probably have trouble accessing the My Cloud. You may have to either perform a 4 second reset on the WD My Cloud, or change the IP address on your computer to the same subnet range of the My Cloud to be able to access it. For the latter option you may have to connect the My Cloud direct to the computer if the computer has a Ethernet networking port.
Hey, Elliot_Chalef. Congratulations on moving to new house. Did you purchase home insurance? It’s necessary to have it nowadays because it will help you out with this problem and of course, you will never know what is going to happen. I think that there is a problem with electricity, I had the same problem and I know what I am talking about. In my case I decided not to do anything and my electricity just broke down, fortunately, my insurance company saved my money. I got insurance from GEICO according to advice from Money Expert home insurance. This site provides information about companies nearby, so you will be able to find something suitable.
I have same issues after moving into my new house and changing ISP/router.
I downloaded WD Discovery Tool, wait few minutes after install it and later on manage to access my drive