Just bought a 2Tb MyBookLive, latest firmware already installed, and after several attempts, I’m still getting error code 31520 (Cannot establish remote access connection). Below is a list of what I’ve done to try and sort it out:
Rebooted and tried shutting it down for a night.
Self tested to see if that jogged it.
Disabled OS firewalls and allowed all inbound/outbound traffic relating to the MSL IP through my routers firewall.
4. Attempted manual connection after reading about it in another forum, but I’m not sure if I did it right. The router can see it is connected though.
- Reconnected the MSL using the disk after I couldn’t access it via the internet or My Computer; I can now access it as W:\ and use it that way only
I’ve not tried a factory reset or reinstalled the software on the disk as I’m pretty sure what I’ve not made that many changes.
Currently; it has a stable green light, I can access it via My Computer, I have updated the admin account and created a user account each with public and private folders, and that’s it.
I have Win7 64-bit Prof and my router is a Netgear (Wireless-N 150 ADSL2 + Modem Router) DGN1000.
Any help to being able to access the MSL remotely would be great!