Very disatisfied with my purchase of the My book Live 2TB External Network Drive. I purchased this piece of junk about a week ago. I hooked this drive to my wireless router, connected the power and ran the setup disk. Computer discovered the drive and mapped it for me. The drive itself, just like any other external hard drive, stores data just fine. It is when I went into the My Book Live website that I noticed the problem. WD's website as well as the packaging promise you to be able to hook this drive up and you will be able to remote access it from anywhere in the world. [Deleted] I go on the website, select Settings and then Remote Access. Boom, ERROR - 31550 - Internal Server Error. Please retry your last operation. I click the Enable button, as per the instructions, ERROR - 31505 - The device status could not be updated due to an communication or internal software error. My Connection Status: Failed Cannot establish remote access connection. Make sure you are connected to the Internet. (Error 31520). And yes, I am connected to the Internet and it even shows this on My Dashboard. I figure I must have a setting wrong somewhere and I will just come back to it when I get the chance. I start to put files on the drive, about 280 GB in the last few days alone. I am coming up on a business trip, so I figure I will do a little research and try and figure out this problem before I fly out so that I will be able to pull files off my drive while I am out of the country. I get nowhere fast trying to read through the mountain of different instructions listed on WD's website. I call the "Concierge Service" number that came on the box...Concierge Service...hmmmm...if I had to rate this concierge service like a hotel I would have to say it felt more like a cheap Motel 6 at the corner of Compton and Normandy. After being on hold for thirty minutes, I finally get a hold of an individual. He tells me the only way to fix the problem is to perform a full factory restore on the drive, erasing all the data I have already backed up. I asked if there were any other way and he assured me that there was not. Are you kidding me? No questions about settings on my router, drive or computer??? Just perform a factory restore?!? I will be **bleep** if I am going to copy over all of the files, 280GB, I have on the drive back to another drive, which would take approx 16 hrs, perform a factory restore and then take another 16 hrs to copy them back. How about instead I just never buy another **bleep** WD product ever again and I inform all of my family, friends and business colleagues to follow suit. Besides, what is a factory restore really going to accomplish. This was a brand new drive straight from the factory and it didn't work then and I am sure it will not work afterwards, EVERYONE READING THIS, DO NOT BUY A MY BOOK LIVE DRIVE UNLESS YOU ENJOY HEADACHES!