Hi all,
I’ve owned a My Cloud EX2 for several months now and have a recurring problem when using it to backup my Macbook. I get a repeated error stating:
Time Machine couldn’t complete the backup to “MyCloudEX2Ultra”.
The backup disk image “/Volumes/Michael-1/Michael’s MacBook Pro.sparsebundle” is already in use.
It does seem to work from time to time, but the last successful backup was 4 days ago and I get this error more often than not.
Can anyone advise why my computer is struggling to create a backup on the My Cloud device?
You need to reboot your WD My Cloud.
Access WD MyCloud through the Web Interface.
You can also try on Safari: Preferences → Advanced → Include Bonjour in the Favourites Bar. You should then be able to find Bonjour → WDMyCloud on your favourites bar.
On the WD My Cloud Web Interface you should then:
Settings → General → Mac Backups → toggle Time Machine off
Settings → Utilities → Device Maintenance → Reboot
wait for your device to reboot …
Settings → General → Mac Backups → toggle Time Machine on
Open Time Machine preferences, select the appropriate disk, and try to backup again. If the issue persists, contact support directly:
