Seems I’ve lost my mobile app connection to my cloud server. Android version13, One UI version 5.1, last Android security patch 3-1-2023. App version is 4.22.0(2040). Cloud firmware version 5.18.117.
The app tells me that the device is offline. I can access my cloud server from my PC with windows 10 explorer. I’ve rebooted my Samsung phone several times to no avail.
Suggestions?
Thanks for the help.
Danny
My_Cloud_OS_5_logs.txt (66.9 KB)
Why is your firmware this old?
Have you rebooted the My Cloud as a troubleshooting step?
@DannyShamoon @AustinForest @Bennor
I just checked the Status of WD Clouds, and it shows everything is down.
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In My cloud it shows as being current and up to date, as I write this.
Danny
I have rebooted the cloud and now I can’t log in, as I write this
Danny
Because I haven’t updated it yet. After I do a USB backup I will update.
