Updated firmware to v3.12.13 using download to USB ‘manual’ method. Placed USB stick into front USB port. Followed instructions. Update progressed as per on-screen instructions
Completed Step 3 “updating firmware”.
As defined in the user guide the unit closed itself down BUT then did NOT restart/reboot itself. Waited over 1hr - nothing.
Powered unit up manually using on/off button. Disc is spinning and unit is sending a display to the TV - WD (large letters) WD TV Live Hub (small letters) - basically the ‘logo’ startup screen. That is as far as it goes in the ‘boot’ sequence.
Prior to my firmware upgrade attempt I recall the unit used to say something about ‘Loading Mochi’ after which the main menu would appear.
I have tried connecting the unit to my Windows 10PC via USB cable and also directly to my router LAN1 port + Ethernet cable - unable to map or ‘see’ the drive. Also tried ‘Reset’ button on unit. Nothing works. Unit remains ‘stuck’ with the logo screen display. Any idea anyone ??
03/03/18 - as the unit is no longer supported by WD and zero replies on the discussion group I bought a USB to SATA/IDE drive adapter , removed the drive and connected to PC via USB + adapter. My laptop successfully ‘sees’ and maps the SATA drive - TV shows and movies ‘directory’ structures and files all still in place. I booted the media player without the disc in place, the logo screen comes up and the light on the USB stick containing the new firmware ‘blinks’ as though the ‘chip’ bootstrap process is kicking in but then it all halts - same as before. Given the disc is ‘all OK’ my guess is that there is some sort of failure between the bootstrap firmware and the ‘bulkload’ of the Mochi operating system to the hard disc - unless of course Mochi O/S is all held on the chip - which probably means the firmware upgrade somehow corrupted the chip. I will keep the 1TB of disc and simply download movies from the inet to it and chuck the rest of the unit in the bin - after taking out the battery.