Led won't turn to blue

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

it’s hooked up to its own surge protector.  have been transferring a bunch of files(it’s now 95% full).  when I see it getting slow and hot, I turn off the power.  recently, I updated the firmware.  I got a message that its completed.  after which I turned it off.

turned it on for the first time since the update and its at the constant lavender/white color and won’t turn to blue.  help?

2

Make sure to have the drive in a well ventilated area.

Can you please try connecting the drive to a wall outlet instead?

3

i have the same problem can anyone help me??? The led is yellow and flashing. no connection.Please help!!!

4

Me too.  I submitted a help ticket and the answer was actually more questions… :frowning:

5

AmazinglySmooth wrote:

Me too.  I submitted a help ticket and the answer was actually more questions… :frowning:

Maybe you were not specific enough? Happens all the time.

Try to call them.

6

We are currently investigating this issue.

Thanks for reporting this.

7

blinking yellow = check your cable connection, make sure its secure and power cycle the My Cloud

white led = give it a few minutes, it may still be booting up and performing a system check.

8

Mine keeps alternating between flashing white and solid white.

9

Is there a pattern when it goes flashing white to solid white?

10

When i restart it first comes to white that means is starting booting system but then comes to yellow flashing that means no connection. It was working before 2days and i have tried to use different cable also and changing ports to router. I forgot to say that i checked before this problem the ssh and ftp to on. Can you help with this problem?

11

2 days ago and i have the same connection problem. I think this mycloud machines are problematic. Do you agree?

12

To people with problems they are, however to others they are not.

13

Mr no problematic tell us please you can we fix this device.thanks and stop irony us.

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14

pelefant12 wrote:
Mr no problematic tell us please you can we fix this device.thanks and stop irony us.

I was answering your question / statement - "I think this mycloud machines are problematic. Do you agree?

I have already posted an answer to your problem here

http://community.wd.com/t5/WD-My-Cloud/My-cloud-3tb-no-connection/m-p/611271/highlight/true#M695

15

Yes, will WD pay the cost of returning the item for a FAULTY 5 hours old cloud?

I mean what will cost more to WD,

  1. a customer who thinks WD scammed him and spread the word on every possible forum, review, guide about this error,

  2. or the customer who is satisfied with the customer support who send a new my cloud and take the old one back?

And anotther question, what will happen to the family pictures/videos what was on the drive? Can I format it with this white led error without reaching web UI?

16

Unplug power, hold reset while connecting power, continue holding reset for 45 seconds.Mine was doing the same thing and this fixed it.

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17

Thanks for the suggestion, but I tried it many times, nothing helps, even tried pressing for 2-3 mins, and tried it 4 mins offline, so everything. This WD My Cloud is pretty much broken, maybe the HDD is working but I’m not sure about that.

In WD support there are funny guys, today they answered me after 3 days, and said they will REFUND the money, and I can BUY a new one, also I have to ship it back. I would not say it did not ■■■■ me off.

Simple math, everytime my bank change currency (because it is not in EUR), I loose 5% of the amount. That means I bought the item in EUR, I lost 5%, they refund me, I loose another 5%, I buy another one I will loose another 5%, and of course I have to pay 30 EUR for shipping cost, because this is the shipping price over 1KG. That is almost 60 eur, because WD can’t test its product properly.

The fun fact is I will get my money back (somehow), and I will tell everyone this situation if WD won’t send a new product by Monday. And since it is a pretty new product (they annunced 36 days ago and just started shipping to other countries), this thing can be a huge hit to the series (unstable, FW update can brick, etc etc) … and I have a lot of spare time, to help other people on other forums to make a good choice when they buy a new NAS.

18

Did you ever resolve your problem? How ? I have the same problem.

Any suggestions welcome. The 40 sec reset appears to do nothing - the lights dont even go off like a normal reset button does. also tried the 4 sec reset while live - no change just a white light

19

chrisr999 wrote:

Did you ever resolve your problem? How ? I have the same problem.

 

Any suggestions welcome. The 40 sec reset appears to do nothing - the lights dont even go off like a normal reset button does. also tried the 4 sec reset while live - no change just a white light

Have you updated the firmware for the drive, yet?  That should be fixed now.

20

Bill_S wrote:

chrisr999 wrote:

Did you ever resolve your problem? How ? I have the same problem.

 

Any suggestions welcome. The 40 sec reset appears to do nothing - the lights dont even go off like a normal reset button does. also tried the 4 sec reset while live - no change just a white light

 

Have you updated the firmware for the drive, yet?  That should be fixed now.

How does one update the firmware without access to the drive? The white light stays on and reset doesn’t work, at least in my case.    

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