I would contact support and have them help you with that. Below is the contact information for WD’s Support. You can contact them either by phone or email. I would try to phone them.
Said the guy who replied a 3 months old post and registered yesterday 
I spoke to Support - there is nothing they can do. I can return the drive, of course, and get a full refund - it’s only a few days since I bought it but having spent most of that time loading around 2.2TB of photos and personal documents, I’m concerned that I have no means of accessing that data to delete it before taking it back. Support said the only way that I could access the data was to open the case and remove the drive! :dizzy_face:
I was told that the hard drive would be tested on return and if it was found to be OK, the data would be wiped and the drive re-used. I’m still uncomfortable with letting go of it with all my stuff on it.
Here are suggestions for those having this problem. First can you open your dashboard? If yes, try a reboot. See image below. Click on Settings>Utilities and then under Device Maintenance, Reboot.
A reboot may take 15 to 20 minutes.
If reboot does not work try a shutdown, give that time to complete then unplug the device, wait one minute then plug it back in. Give it time to boot back up and see what happens.
If you are still having a problem see if you can perform a System Diagnostics, I suggest a full test.
Provide WD with the results.
Posted by,
cat0w
cat0w wrote:
Here are suggestions for those having this problem. First can you open your dashboard? If yes, try a reboot.
A reboot may take 15 to 20 minutes.
If reboot does not work try a shutdown, give that time to complete then unplug the device, wait one minute then plug it back in. Give it time to boot back up and see what happens.
If you are still having a problem see if you can perform a System Diagnostics, I suggest a full test.
Dashboard can’t be opened and Quick View doesn’t work either. Both of the reset methods suggested by WD do nothing, the light still remains stubbornly white.
The ironic thing is that I bought a 4TB My Cloud to replace a 3-year old 3TB MyBook which had failed two weeks ago. I had just finished recovering the data from the first drive to the My Cloud when this one also failed. At least with the MyBook I was able to hook it up to the desktop via a USB cable and recover my files - with the My Cloud I don’t have this capability. I’m waiting on a follow up call from Tech Support as a result of this post - I have another week or so left before I must return the drive to the shop for a refund.
My main issue is that I have around 2 TB of photos taken over a 10 year period and a good 0.5TB+ of business related data and drawings (I’m a self employed design engineer) locked up in a medium which I cannot access and with no guarantee that my data will be protected/wiped/destroyed when I turn in the defective drive.
