Oohhh, I’m awefully sorry for that and hereby humbly present my deepest and most sincere apologies to the highly venered and most respected Sir mike27oct.
In my total ignorance, I however honestly don’t see where I have wasted your time. In my limited and very basic English, this is what I wrote and meant:
“don’t rush to conclusion and haven’t posted any feedback yet as, more often than not, it’s because I don’t read the user manual”. That means for other users: " Guys, don’t jump on your guns and post bad reviews, have do done your homework?"
“I’ll do it next weekend before contacting support”: That means: “Guys, please do your homework before wasting time of support”. Maybe it’s a little subtle for some but I just wanted to say it in a civilized and courteous way.
This being said, the instructions shipped with the drive are really minimal. At least, a link to the user manual should have been provided. There is only a link to support, and I’m so afraid of wasting their time that I didn’t even dared to click on it.
It’s quite funny that it looks like it’s other disappointed users which try to be helpful (thanks tanbam), while those who don’t even have the drive in their hands put the blame on the user.
That some users don’t read to user manual is a matter of fact (especially if they already have used tons of WD drives before) and WD have to live with it. If they put the blame on the user for not reading a manual they do not provide clearly, the customer will just shop elsewhere.
This being said, I have now read the manual and have done exactly what I’m supposed to do. Installation said “successful” and still it doesn’t work. Manual mentions that the power button must be held for 2-3 sec to shut down, and it still take 15 sec. Manual mentions that the LED will stay on, and they do not. And I can go on and on.
Last, but not least, the issue of leave the drive plugged in or not (which is the purpose of this thread I may say) is not mentioned anywhere in the user manual. Support will probably say I need to wear some glasses and they will surely be right.
But I have wasted enough of your time and, again, deeply apologize for that. More important, I have wasted enough of my time and will just return the drive. Let’s wait and see if they will also blame me for not reading the manual and have some fun.
And for sure, I will think twice before buying a WD drive again, if this reflects the attitude of support.