Issue restoring backup on new computer

WD External Drives WD Portable Drives
1

I have a 2TB My Passport drive. I backed up my wife’s laptop, and I want to confirm I am able to get the files off in case the laptop stops working. I have used this article to attempt to do this.

https://support.wdc.com/knowledgebase/answer.aspx?ID=12937&lang=en

When I get to step three, select the passport and hit next, it said there were no files backed up to be restored. Now when I run the application, it goes to the screen with three icons, Backup, Restore and About. If I click restore, it says “There are no files to restore. You have not scheduled a backup plan.”

I uninstalled/reinstalled and went through the article again. Now when I got to step 3 and hit next, the application simply closed and did not even give me a message about there not being a backup. Any ideas?

Alex

2

Hi abeshirs,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

http://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support

Create a Support Case
Create a support case with our world-class service and support team.

3

Thanks, James. I will do so today.