@tgessner If you are still experiencing “Internal Server Error” when sign in to MyCloud.com using My Cloud Desktop 2.1.0.193, please open a support case with us and provide the WD Discovery and Desktop App logs.
I am sick of getting the runaround on this. If you can’t get this resolved for me within the next few days I am returning the device for a full refund before the warranty is up.
I have done what you suggested already and I got the response that the software update hasn’t been released yet.
I have submitted ANOTHER new request. Case number is below. Note that the link you provided for the support case does not allow for you to attach the logs nor does it allow you to attach the screen shot.
New case number is 120818-13452316
My case number from my previous support ticket is 100418-13285632