Internal Server Error MacOS Mojave still not solved?

tgessner · October 31, 2018, 11:22am

I have desktop software WD Discovery 3.0.384 My Cloud Desktop 2.1.0.193 Software version on the device 5.0.3-103.

MacOS Mojave, 10.14

I still get the internal server error in Wd Discovery. I have tried reinstalling WD DIscovery, rebooting my device, rebooting my Mac, etc.

What is the status of this fix?

SBrown · October 31, 2018, 5:38pm

@tgessner If you are still experiencing “Internal Server Error” when sign in to MyCloud.com using My Cloud Desktop 2.1.0.193, please open a support case with us and provide the WD Discovery and Desktop App logs.

https://westerndigital.secure.force.com/ind/?lang=en_US

tgessner · November 19, 2018, 10:32am

I opened a support case and was told that version still does not support Mojave. I am still waiting now Nov 19.

Western Digitial has lost my business in the future. Unacceptable.

mattyforsyth · November 19, 2018, 10:42am

This is still not solved??

tgessner · November 19, 2018, 10:54am

No, I received an email saying the new release was due out any day, that was over two weeks ago. I just opened another case.

mattyforsyth · November 24, 2018, 2:01am

Did you get a response on your case? This has taken far too long.

tgessner · November 24, 2018, 11:08am

I received a response from someone that did not understand the problem. I will have to reply again.

mattyforsyth · November 28, 2018, 7:04am

I am so over this. I wish WD would just compensate us for the devices and take them back.

mattyforsyth · December 7, 2018, 7:23am

Any luck?

tgessner · December 7, 2018, 9:41am

No not yet, I have the updated software but I get the same “Internal Server Error”.

SBrown · December 7, 2018, 2:09pm

WD Community,

If you are still getting the Internal Server Error on macOS Mojave 10.14 with WD Discovery 3.2.256, please contact support with your information.

Collect the WD Discovery and Desktop App Logs
Screenshot of “Resources and More” from WD Discovery
mac hardware model/year
Put “Internal Server Error on macOS Mojave 10.14 with WD Discovery 3.2.256” in the subject of your case

mattyforsyth · December 8, 2018, 9:30pm

I am sick of getting the runaround on this. If you can’t get this resolved for me within the next few days I am returning the device for a full refund before the warranty is up.

I have done what you suggested already and I got the response that the software update hasn’t been released yet.

I have submitted ANOTHER new request. Case number is below. Note that the link you provided for the support case does not allow for you to attach the logs nor does it allow you to attach the screen shot.

New case number is 120818-13452316

My case number from my previous support ticket is 100418-13285632

SBrown · December 17, 2018, 8:37pm

WD Community,

QUESTIONS:

When you install WD Discovery on macOS Mojave 10.14, do you get the allow or deny prompts listed below?
Can you verify WD Discovery and WD Developers are allowed under System Preferences -> Security and Privacy -> General Tab?

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