Internal Server Error 30500

I have just purchased a new My Book Live  and installed it.

I can see the drive on my network and access data on it from my Mac  but I cannot create a user.

 no matter what I try reset etc i get  error messages 30500 32103 etc  internal server error.

 I have tried to e-mail WD  but just get  internal server error messages when I post the support mail on  their server ??!!!

 all in all - not too impressed with the customer experience here  - does anyone know of a solution to these problems?

 thank you for your help


Hi, be sure to have the latest firmware installed, if the problem continues do a factory restore from the dashboard.

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Thank you - The factory restore did the trick