I recently had to to re-install MyBook Live and Smartware after a laptop repair. Looking at Smartware is says that only 9 files are not backed up and I can see from the list which 9 these are. However looking at the drive through Windows explorer I have identified many files which are NOT the latest version, including several which I amended this morning. The version showing on the MyBook Live drive are all a day or so out of date. Why is this? I am usimf the Files method of backup (not Category) and all the folders are checked so I would expect any changes to files on my hard drive to be replicated to MyBook. These files are noty in use and in any case I would expect to see them in the Files Not Backed Up list. This is worrying as I can no longer rely on my backup being up to date. I chose WD Smartware as opposed to other backup solutions as I wanted a solution that was automatic and didn’t require me to manually backup my data every day, week etc. I am using Windows 7 Home Premium and the latest version of Smartware and Firmware. I have tried stopping and restarting the backup and rebooting the device.
Hello,
Please note that WD Smartware is a automatic backup software, it will do the backup averytime that your computer goes to stanby.
As a recommendation, you can try to stop the backup restart the computer and then start the backup again, then leave the computer for a while and the software should resumes the backup automatically.
Please check the user manual for the software on page 28
http://www.wdc.com/wdproducts/library/UM/ENG/4779-705057.pdf
