WD Community

iMac Pro not mounting Shuttle XL TB2

So after rebooting my iMac Pro, it no longer mounts my Shuttle XL. I have rebooted 3 times now, and NOTHING (not showing up in Disk Utility). G-Speed studio software sees the RAID array and can configure things on my drive. My MacBook Pro can mount the drive. It’s just this iMac Pro that can’t mount the drive.

UPDATE: John D from G-Tech Support had me download and re-install the Mac TB3 driver. My iMac Pro rebooted, and BOOM! It’s there! Thanks John D!!

If anyone else has this issue, you can find the drivers here (https://support.g-technology.com/downloads.aspx?lang=en) under Software By Product - > G-SPEED Software Utility - > MAC TB3 Driver.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.