I'm new and 86 ! file content missing?

Legacy Products My Cloud OS 3
1

I have WD Cloud 4TB linked to one Desktop. When I take a look at what folders I have stored on my WDC, yes Photos, Movies, Databases, Letter are all listed correctly but, whilst my Music folder on the PC is all in order, the Cloud is empty. Please assist and I do apologies for being backward !

Kind regards to all Derek Miles in the UK.

2

How did you transfer your files to your My Cloud?

I use SmartWare and have dragged and dropped some to mine.

Look at the following and maybe it will help. My Cloud │ How it Works

3

Hello Derek,

How are you checking what files are on the MyCloud? i.e. how are you connected, and what utility are you using to access it?
How have you transferred files to the MyCloud, and what files have you transferred? Did you copy or move them?
What are you hoping the MyCloud will do for you?

4

Firstly many thanks for your intended assistance and I will answer your questions to the best of my limited ability.
I have had the unit for some time and just coupled it up originally according to the instructions. I also have Acronis backup daily to a USB HD. Just last week I decided that I should make better use of the WD and did a 40 second reset to clear it and then followed the instructions to re-launch the unit to eventually replace the USB HD. I elected to follow the instructions to use the WD as a backup system and everything appears to work well including backing up even my USB HD data.

To view everything I click on my desktop icon which takes me to a welcome screen “Sit back while we connect you” and in half a second I get the full content screen showing all folders with a boxed + that I can fully expand to view all files. Al this except my “Music” folder which doesn’t have the boxed +,
the folder is empty.

I hope I have explained correctly and that you can assist further. Incidentally, when I view my music folder in the PC it is all in order. The folder only contains specific music date rather than songs and tunes.

My kindest regards Derek Miles.

5

Which WD backup system are you using? SmartWare? Sync? You will have to configure it to choose what folders are backup up to the MyCloud, and how. To be honest, it sounds like your backup/copy tool isn’t configured correctly.

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=3828

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=11395

I am struggling to identify from your description what software you are using to access the MyCloud; the WD Desktop App, perhaps? Does it look like this:

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=10480

If you are using a Windows PC, I would suggest you open ‘Computer’, then select ‘Network’, and the MyCloud should be present as a network device. You should be able to double-click on that to open the files, and use Windows File Explorer to view them.

It should be noted that you don’t need any WD software to access the Mycloud; you can access it via your normal file manager (e.g. Windows File Explorer).

If you haven’t read the User Manual, it would be a good idea to take some time to read it and understand how the device works, and how best to access it.

http://www.wdc.com/wdproducts/library/?id=439&type=25

The first few articles here are also very useful:

http://support.wdc.com/product.aspx?ID=904&lang=en

especially:

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=2676

I’m not sure I understand what you mean here: do you mean that ‘Music’ isn’t music media files (mp3, flac, aac, etc)?

6

You are all very kind but I have got to put the matter on the back
burner for a few days. We have had our touring caravan stolen with a
fully loaded contents and this on the day we were leaving. Days out are
ruined but we’re not running about naked ! Thank goodness I’ve made
best attempts to be cheerful (somewhat). Thank you again and I hope I
can find my way back to you, the problem is as we get so old we tend to
loose the plot through lack of concentration…now what did I go into
kitchen for !!! ??.

Thank you all Derek Miles.

7

Very sorry to hear that, Derek.