I didn't see this in a FAQ section... credentials for network mapping

[thegame2010]

So, I’ve read the  How to map a WD My Cloud or NAS product on a Windows PC page a couple times over, and the bit that I get hung up on is where it says:

• Note: If the network storage has Private Shares, Windows will request for the user to provide his or her credentials. These credentials will allow access based on permissions granted to the user by the administrator. For assistance providing users with credentials, please see articles Answer ID 10423: How to create and delete a User account on a WD My Cloud, Mirror, EX2, and EX4 Personal Cloud drives and Answer ID 11856: How to create and delete a User account on a WD My Cloud EX2100, EX4100, DL2100, or DL4100 Network Attached Storage device.

I’m not sure what I’m doing wrong, but the first link doesn’t seem to work. There also doesn’t seem to be anything in the dashboard about it. I know my username and I know my password as it’s listed under “Users”, and I have the share set up how I want it. My Windows 8.1 computer, however, wants me to specify a domain for the username. I tried “XusernameX”, “\WDMYCLOUD\XusernameX”, and “WDMYCLOUD\XusernameX”. 

I’m likely not the first one with this issue, and I bet I missed it in the documentation… but I’d appreciate a suggestion or solution (or even the proper article to read).

[thegame2010]

It also stands to note, I am able to map my Public share as a z: drive. It’s easy enough since there’s no credentials. I’d like to have my XprivateshareX mapped too, but it does require credentials.

[thegame2010]

GOT IT!!!

So, it was way easier than I’d made it out to be. 

In the dashboard, when you make XusernameX and XpasswordX these are the credentials you use. Do not worry about domain, because when Windows prompts you for username it should be in the following format:

• \XusernameX
• XpasswordX

I swear I tried absolutely every other combination before arriving at the simple answer. Maybe there’s a spot in the FAQ for this?

[Bennor]

thegame2010 wrote:

GOT IT!!!

 

So, it was way easier than I’d made it out to be. 

In the dashboard, when you make XusernameX and XpasswordX these are the credentials you use. Do not worry about domain, because when Windows prompts you for username it should be in the following format:

 

• \XusernameX
• XpasswordX

 

I swear I tried absolutely every other combination before arriving at the simple answer. Maybe there’s a spot in the FAQ for this?

It should be noted that generally one does not typically have to put "" or “\” or “\<wd my cloud user>”  or “\<wd my cloud user>” depending on their computer, OS, and network configuration. Under certain circumstances one does. Could the support document be better? Yes. In general on the Windows OS if one has trouble reaching a network device that requires a username and password to log in they often have to use the following for the user name: “\<wd my cloud user>”  or “\<wd my cloud user>”.