Pretty sure it has been determined that to run the recovery software from a thumb drive the drives must be on the list.
I think the only way you might get your data is with a 3rd party raid recovery software. Google “raid recovery”
Most will allow you to see your data, but have to pay to drag and drop.
But it should boot if one drive failed so I have no clue what shape your drives are really in.
If after you get your data back you still want to use the box you can do a recovery with just the drives on the whitelist. Run the drive enabler fix and add the oddball drive.
thanks for that
If I can recover my data I will be happy but I will be nervous to go back to the DX.
You mentioned raid recovery software, do I need a box to load the drives in or can I do them 1 at a time?
I can’t use my arms or hands so I need to keep whatever I do as simple as possible in order to instruct my care assistant.
very grateful
you will need to attach all 4 drives to a working windows box at the same time. The easiest may be to get a pair of dual docking stations
I am not recommending this one, just showing you what I am talking about
I have not actually used any so no help. As a rule diskinternals are good folks. There is a post from not too long ago where someone used one of them with success. I know there is also a much older post where a fellow used another to restore the backupdatbase.
As I said they seem to have a try before you buy function
this is the second time doing this process… I forgot how I did it but it took weeks to figure it out since I am not computer savvy… anyone got well documented information I would truly appreciate it… I have the ios file but that is how far I have gotten… I got the usb stick as well 32gb san disk please advise a document would be great or a step by step with screenshots…
This was not helpful I cannot even get on to my dx4000 so anyone have instructions if it had all bad hard drives and replaced and starting from scratch
What does it say on the DX4000’s front panel display?
Are both the DX4000 and the Win10 computer connected to the same in home network?
If the Win10 computer is connected via WiFi, it may be on a different subnet and so it can’t find the DX4000. If possible, try connecting the Win10 computer to the same network via Ethernet cable. Be sure to disable the WiFi connection when you connect via Ethernet, as the WD recovery software doesn’t tolerate multiple network connections on the machine it’s running on.