How to get started WD Smartware pro?

[Vladimir2UA]

There was an old version (1.6…) of WD SmartWare pro installed on my PC. It worked somehow till today.
As the program didn’t start today I decided to delete it and to install it from scratch.
So I downloaded WD SmartWare Installer.exe from the WD website and installed it.
As I use a non-WD hard drive, there doesn’t appear any backup target. I know that only WD SmartWare pro can recognize non-WD hard drives. But there isn’t any Key picture inviting for an upgrade! See the picture below.

When I open About-info I see that it is already WD SmartWare pro version. See the picture below:

I uninstalled and deleted the program many times but all my attempts ended up getting the same result!
So I’m not able to use the program anyway!

I tried to install it on my laptop and it worked! There was an upgrade option with the key sign.

Please help me with some idea!

Best regards

Valdimir

[cat0w]

@Vladimir2UA Read the following release notes. Be sure to read notes dated, “WD SmartWare v2.4.20. Release Notes: (June 19, 2017)”

Win_WD_SmartWare_2.4.21.1_SW_Release_Notes.pdf

It should be working. I have the same thing and my new computer is only a few months old.

What type of computer and operating system are you using? Have you tried a reboot of your computer?

On your first image what happens if you change your choice from the drop down menu from Data (D) to another choice?

[Vladimir2UA]

Hi, cat0w!

Thank you for your reply.
I read the release notes and didn’t understand what use is it to me
I have PC ASUS, OS Windows 10. I restarted my PC after each new installation of WD Smartware.
When I choose another drive (C or G) nothing changes.
Can’t understand why every time WD Smartware pro is installed instead of WD Smartware!
O.K., if I formatted my C: drive I would get rid of this trouble. But in this case, I would have lost all my programs I’m working with. It would cost me a lot of time to reinstall all of them. I can’t afford it just now
because of my workload…

[cat0w]

@Vladimir2UA Try this and see if it works. Open up the Control Panel, click on Uninstall a Program, select WD SmartWare then at the top click Repair. See if that will get it to working.

[Vladimir2UA]

I tried it, without success .

[cat0w]

Where is the non WD Hard Drive located? Is it showing under File Explorer?

[Vladimir2UA]

The non WD Hard Drive is located as backup source and it is visible in file explorer.