Wd smartware

I just reinstalled WD SmartWare o my new HDD. It is asking my to upgrade and pay for SmartWare Pro. I have never had to purchase the software before How do I go about this?

See the following information, use this link,

Scroll down to read Release notes June 19,2017

WD SmartWare v2.4.20. Release Notes: (June 19, 2017) • Removed the option to backup and restore from Dropbox • Removed the option to buy or try WD SmartWare Pro software • Removed Online software update functionality

See Downloads, https://support.wdc.com/downloads.aspx?lang=en

So what does this answer mean. I already downloaded the software

Kevin Reith

What WD device do you have?

When I updated mine the last time I did not have any problems, my SmartWare still shows as pro. All I remember doing is entering my activation code.


I have a My Cloud, 1st generation, 4TB.

Maybe this will help. https://support.wdc.com/knowledgebase/answer.aspx?ID=15136

Are you able to provide an image of what you are seeing, that may help?

I have a wd mycloud. I do not recall getting an activation code

Kevin Reith

Did you have SmartWare Pro before, if not you should be able to just start using SmartWare. Ignore the request that you buy it since it is no longer available.

This image comes from the Help tab in SmartWare, you should be able to Close the request to purchase Pro.