How to change admin email address

[dave76054]

I am attempting to set up my new My Cloud EX2 Ultra 6TB. I successfully upgraded to OS 5 and created one user account. I need to sign in with my admin cloud account in order to invite the new user to have cloud access, but when I attempt to sign into cloud access as the admin, I see the associated email of the admin account, and there is a typo in that email and won’t let e sing in.

How do I change the admin email address?

Thanks in advance for your kind assistance.

[Keerti_01]

Hi @dave76054,

Please refer to the below link to check the article to reset the device:

Western Digital Support | Western Digital

[dave76054]

Keerti_01,

Thanks for the recommendation. Is the setup for this WD EX2 Ultra difficult? I followed the setup instructions, created the cloud account during the setup process, but when I attempt to sign in as admin to the cloud account I get a wrong email message many times. So I changed the admin password, and still get the same error message.

[Keerti_01]

Hi,

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

[Perfect1on]

Hi, I’m glad that I was able to find a solution to my problems on the forum, thank you!