WD Community

Can't Sign Into Cloud Account

Is the setup for this WD EX2 Ultra difficult? I followed the setup instructions, created the cloud account during the setup process, but when I attempt to sign in as admin to the cloud account I get a wrong email message many times. So I changed the admin password, and still get the same error message.

@dave76054
Have you checked with the sub-forum for your device?

Latest My Cloud OS 5 Personal & Network Attached Storage/My Cloud EX Series topics - WD Community

Hello cat0w,

Thanks for taking the time to try to bail me out of this head ache. I have not checked the sub-forum yet. But, I will look into that soon.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.