Doubt with admin email

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

Hello WD community,
I hope you can help me with the following.

I need to change the admin email of the MyCLoud EX41XX system here in the office. For some reason when I tried to setup initially I had to use my personal email address to setup the system, for example.

In the “Cloud Access - admin” in the description says:
""Cloud Account for Device Owner: admin

You’ve been signed out of your cloud account personal_address@yahoo.com from the web dashboard. The My Cloud mobile and web app can still access content from this device. To manage cloud users on this device, please sign-in again.“”

My question is, how can I change the email without block the access to the My Cloud system?

Did anybody do this before?

The version of the firmware is 5.28.105

Many thanks in advance for your help, regards.

1 Like
2

Hi @Joseph363
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

3

Hi @riyan_shaik
Many thanks for your comment, I will write to the WD support to find some help.

Have a great day, regards.
Joseph.