I have a WDTV Live SMP which I cannot connect to from my OSX El Capitan. I want to submit a support request but the submission form just will not accept my part number or serial number.
Part number WDBHG70000NBK-01
Serial number Deleted - Trancer
These were taken from the back of the unit and carefully subitted both as model numbers and part numbers but they are rejected as invalid each time. I cannot get past that.
As an aside, why does a company describe the number one way on the back of the unit but another way on their web site?