Trying to open a support case at WD but got an error

guilsson · March 26, 2018, 3:00pm

Filling all data in this form and supplying captcha correctly ALLWAYS return an error: Unexpected error:

I tried for several days in a row.
Does anyone is having this problem ?

Rydia · March 26, 2018, 4:09pm

As long as you are at this page: https://support.wdc.com/support/case2.aspx?t=gtech&lang=en it should not have any issues. I was able to submit a test case right now without problems.

guilsson · March 28, 2018, 12:48pm

Still not working.
Tried with Chrome, Safari, Firefox, etc.

See error at - YouTube

Rydia · March 29, 2018, 1:34pm

Please call our support directly 888.426.5214. I’m not sure why you’re having issues with a case submission.

guilsson · May 7, 2018, 4:53pm

SOLVED !

Just leave “Model Number” BLANK.
The case was opened.

Ron_Moseley · January 7, 2019, 8:59pm

Hi Rydia my new case number is 010719-13522933. Can you view it to see if I provided enough detail.

Thank you,
Ron Moseley