Trying to open a support case at WD but got an error


#1

Trying to open a support case at:
https://support.wdc.com/support/case2.aspx?t=gtech

Filling all data in this form and supplying captcha correctly ALLWAYS return an error: Unexpected error:

I tried for several days in a row.
Does anyone is having this problem ?


#2

As long as you are at this page: https://support.wdc.com/support/case2.aspx?t=gtech&lang=en it should not have any issues. I was able to submit a test case right now without problems.


#3

Still not working.
Tried with Chrome, Safari, Firefox, etc.

See error at https://youtu.be/u1JVd-tRnho


#4

Please call our support directly 888.426.5214. I’m not sure why you’re having issues with a case submission.


#5

SOLVED !

Just leave “Model Number” BLANK.
The case was opened.