I’ve been on here for 2 days trying to make this work. I’ve followed every instruction (including 1-5 & 7 on the Windows 10 trouble shooter compilation) but I still can’t access the drive through Windows Explorer.
I need to access a couple of files in the SmartWare backup that I can’t access any other way.
I recently changed router. It was working before the change.
NetBIOS over TCP/IP is enabled.
Network is set to Private.
Network Discovery and File Sharing is enabled.
The computer is connected to the same router as the My Cloud (WD ethernet, PC WiFi).
The correct credentials are saved for both the IP address and \WDMyCloud.
I’ve reserved the IP on the router and set the IP to static in Dashboard.
Port Forwarding is working.
I tried mapping the drive.
I tried logging in with different credentials.
I can access with IOS.
I can access Dashboard via web browser using the IP address AND WDMyCloud/UI.
I can access some files through the WD files.mycloud.com website.
I can see it on WD Quick View.
I can see it on WD Access.
I can see it on WD SmartWare but it won’t login.
I can see the drive in ‘Network’ AND under “Computer” after changing SMB to on but when I try to connect it still gives me “Windows cannot connect to WDMYCLOUD”, etc.
I’ve tried to access the drive on my son’s brand new laptop and I get the same result.
On my Device manager there are 2 instances of WDMyCloud. On my son’s there is one. I deleted both but 2 instances came back. Not sure if this is relevant.
Strangely enough, my Synology is working perfectly.
This has cost me another few days of my life - Thanks WD !
Any other ideas greatly appreciated.