I have had the WD TV Live HD Media Player (WDBAAP0000NBK-00) for some years now, and I went out and bought another one for my mother. I got it used, and the guy I got it from, showed me in his home, on his Phillips TV, that it worked fine with HDMI, wireless dongle ect. before I purchased it from him. Now I tried to connect it to my own TV at home, but HDMI is not working.
When I’m in the video/audio setting, and have the WD TV connected with composite (so I can get a picture to work from), I can set the video output to HDMI, but no picture is sent through HDMI. When I disconnect the HDMI cable, the WD TV detects this, and automatically sets the video output option to composite, I can litterally see the setting change from “HDMI(Auto)” to “Composite(PAL)”. Remember, I have the composite cable connected to see the picture from the WD TV. When I plug in the HDMI cable again, the WD TV detects this and changes the setting to “HDMI(Auto)” again, but there is just no signal coming out from the HDMI. I have had my Sony Bravia TV connected to the HDMI, and also a PC monitor with HDMI, none of them got a HDMI signal. I have tried several cables, including connecting them backwards but no luck.
If I connect my old WD TV, same model number, it behaves like above but it DOES output the HDMI signal, and works with both my TV and PC monitor, and with all the different HDMI cables.
The thing is, the seller showed me the WD TV working fine on his TV when I picked it up from his place. So it worked when I picked it up, but it doesn’t work now in my home.
I also tried to clean the HDMI connector in the problematic WD TV, with contact cleaner and compressed air, this did not make any difference.
The firmware versions are the same on my old box and the newly purchased one (version 1.06.43_V). I have tried resetting to factory defaults several times using the menu, and also using the reset button on the side. Nothing worked.
When looking at the HDMI connector on the two WD TV boxes, they seem a bit different, the one on my old WD TV, the one that works, the middle part of the connector seems thicker. Could this have deformed the connectors in my cables, so when I connect the cables to the other WD TV box, some of the connections are not good? I suppose not, the HDMI is a standard, and the connectors in the cables are probable spring loaded to take up any manufacturer differences, but who knows…
What can I do?