I have a WD MyCloud EX2 Ultra. I haven’t been able to access it remotely since early April. Which is the whole point of me having this, for remote access. I have tried to talk to WD about this many times. It’s been difficult since I moved home due to Covid-19 to cut costs. I occasionally get to my home where the drive is located and talk to WD and twice now between then and now I have been told that the issue is on their end and they are “working hard to resolve it.” This is absolutely idiotic. This was a very expensive device that I got specifically to have remote access and I can’t even access it and I don’t know if I ever will be able to again. At this point, I want a refund, to pitch this thing into the street, and get a new device and different service. Not impressed.
@tangre I’ve sent you a private message to obtain your support case number
Posting IN The correct forum may help??..
WD admin may be better in ex department compared to this hole…
God luck
