GoodSync problem and my cloud ex2 since Cloud OS 5 update

Hello,
Since switching to the OS 5 cloud update, the GoodSyng software no longer has access to the NAS, I can no longer make my backups. Strangely enough, I have access to nas and files with “Goodsync explorer”
firmware version: 5.05.111
goodsync ver: 11.4.6.6
error code “Error 5”
in picture:

thank you for your comeback
Christian

Did you also update the GoodSync app on the NAS to the OS5 version?

Contact GoodSync support team with the info - https://www.goodsync.com/manage/user-login?redirect=user-support%26lang%3Den&lang=en

Hello,
yes I installed the version provided with the installation of Cloud OS 5 (See Image)


And on the computer I have this version, the free version WD (see image)
GoodSyncComputer W10
Best regards

Hello,
Problem solved, you had to recreate the account with the NAS information in goodsync explorer, which allows you to access the configuration of your NAS.

MyCloudEX4100 + os5 + GSyncro ver 11.4.4.4

This “application” is serious?
or WD is maiking a joke from the customers?

I spend hours to install it and there is serverl problems starting for licencing.
MyCloudEX4100 + os5 + GSyncro ver 11.4.4.4

Pour moi cela fonctionne bien, ce n’est pas une arnaque, il faut juste bien la configurer, et la version WD est limité à une synchronisation, par exemple un disque ou une partition, libre à toi de tout archiver sur cette partition ou sélectionnez une partie de cette partition