Get link for file share throws unknown error

Legacy Products My Cloud OS 3
1

If I try to share a folder or file using www.mycloud.com after clicking share and then get Link I always get an error message

Unknown Error. Retry your last operation. If the error persists contact WD Support for assistance (200000)

The same happens if I enter an email address and click the Share button instead of clicking Get Link.

Any ideas how I can resolve this. Its Windows 10

2

Hello,

Does resetting the unit makes any changes? If you haven’t try that, try using the reset button on the back of the unit.

3

Thank you. I hadn’t thought to do that. I did a 40 second reset and after a lot of waiting and some reconfiguring I am now able to send links from the windows app but still not from my android app.

It’s a start so thank you very much for that useful reply.

4

I am having this same issue I cannot share anything I have tried on Android device and on browser.

I dont want to do a 40s reset as it clears apps and user setting etc.

I have reset the device (it cleared the admin password) but still not working.