G Speed Studio XL not recognized anymore

G-Technology G-DRIVE
1

Hello,

I was transferring files from a gspeed 1tb EV drive to the studio XL raid itself in the EV slot. It suddenly stopped working. It said something like “Disk Not Ejected Properly”. But I din’t unmount/eject or touched the thunderbolt cable.

It lost connection with my mac pro, when I shutdown my mac pro, it just stays on as well. Tried a different thunderbolt cable.

Can’t see it in disk utility, and G-Technology Assistant says monitoring or scanning for drives or something like that when i reboot my mac pro.

Is there a code i can try in terminal to mount it again?
G logo is stable white, drives are normal. no leds blinking

Mac pro 2013
El capitan 10.11.5

Thanks in advance!

2

Just unplugged the thunderbolt cable, it doesn’t go in standby moded

I can’t turn it off either. The only way to turn it off is by unplugging it, but I’m afraid to harm it that way, so I’m not doing that now.

3

Hello Willem,

Based on what you describe the enclosure doesn’t seem to be indicating a hardware problem as the status light hasn’t turned red. I would suggest calling our support center so that we can begin troubleshooting and / or replacing if under warranty.