G-Speed Studio 24TB not mounting

G-Technology G-SPEED & G-SAFE
1

My 24 TB G-Speed Studio has stopped mounting. When I start it up, power comes on, and the disks spin up and there seems to be some disk access activity. The drive appears in a System Report and also in Terminal when using diskutil list command. However, it is not recognized in Finder and the G-Speed Studio Utility also does not recognize the drive. The info from the System Report is shown here:

Screen Shot 2022-04-06 at 5.10.22 PM
Screen Shot 2022-04-06 at 5.10.22 PM1174×630 32.2 KB

I’ve tried on two MacBook Pros that I have. One is an older 2013 MBP running Catalina, the other is a 2019 MBP running Monterey. Same result on both systems.

Any suggestions as to how I might get this working again?

Thanks.

2

Hi @rhrohrbaugh,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Thanks @Keerti_01

I’ll go ahead and open a Support Case.

Regards.