G-SPEED Shuttle TB 3 24TB Not Recognized on MacBookPro

I just received my G-SPEED Shuttle TB 3 24TB, plugged in power cord and USB-C (Shuttle) to USB (MacBook Pro Computer, 2014 edition) cable, downloaded software and drivers and I don’t see a light illuminating that shows the power is ON, nor is the drive recognized in Finder. Manufacturer’s Users Guide is HORRIBLE, besides the fonts being so small an magnifying glass is required.

I’d greatly appreciate any help, since it’s Saturday and G-Technology Tech Support is closed.

Are you on Monterey?

I’m having a similar issue with my 32TB G-SPEED Shuttle SSD TB3 on a brand new M1 Max MacBook Pro running Monterey 12.1. I followed all the steps listed on the link below but still not working. The drive appears to mount and can be seen in disk utility on the Mac and on the G-RAID Software Utility as well. It shows that its running synchronization in the background via the G-Raid software utility in the background.

https://support-en.g-technology.com/app/answers/detail/a_id/30126

When I click on the drive to try and access it, I just get a permanent spinning rainbow of death and finder locks up until I physically unplug the drive.

Any suggestions?

The last message I received from support changed their tune. No longer a WD issue, now they claim Apple will fix it in “a future update”.

2 32TB SSD doorstops.