G-Raid Studio power supply failure?

My G-Raid Studio drive(s) does not connect/mount on my laptop, nor does it appear in Disk Utility.

I suspect it’s the power supply. The front G-light lights up on power-up, but the fan does not spin. But I could be wrong.

Thoughts on how to verify the state of the power supply before I go through the process of proving warranty coverage?

Make sure you’re using the correct adapter for starts. It will be a 12v and 4 or 5a power adapter.

Do you have any other Thunderbolt cables you can try it with or another computer?

Hi John, we are having a similar issue. Did you find a solution? Thank you, V