My drive is not mounting via USB 3 or Thunderbolt 2. Occasionally the drive will mount but will unmount after a certain amount of time (e.g. 20 mins). I did research here and Apple’s community and tried the following to no avail.
- Used a different Thunderbolt 2 cable
- Used the USB 3 connection
- Tried both ports on the back of the drive and in my laptop (MacBook Pro Late 2013)
- Powercycled the drive
- Turned off the drive power and made certain the drives were seated correctly
Sometimes the “G” on the front of the drive will light up, sometimes it will not even though I hear the drive’s spinning.
I went to the System Report / System Information > Thunderbolt and see the drive is recognized there. Please advise what I can to mount the drive and access my files again. Thank you.