G-Raid Configurator can't see Drives

I have three G-Raid drives that I use for video production. I have downloaded version 1.1 of the Configurator, but running it under Mac OS 12.5.1 it can’t see any of my drives. Upon launch under device it says “no devices found.” Any idea what the problem is? Do I have an outdated version of the Configurator software?

Hi @spurn,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: