We are working on a release for Gen 2. It’s on its way even now.
It’s a shame that this response has become such a rare novelty by WD, but it is a very grateful response none-the-less. I’m not sure that Bill_S realises the impact of his reply, but to know that WD are listening (and reading their own “community” forum) is massively important to the confidence of their customers (the people who contribute large amounts of money collectively to purchase their products and assist in keeping WD one of the market leaders).
As I have already stated, this response is very warmly received, but I do think the WD developers (or community managers) need to participate a little bit more within their own community. I certainly don’t expect them to answer every single technical question or suggestion as that is understandably unrealistic, but just a small contribution such as this restores such a massive amount of confidence back to the people who deserve it (the loyal consumer… us )
If you are listening WD (or reading this) I think you need to realise the importance of a tiny amount of communication with your buying public. I myself have already looked elsewhere for an alternative product due to the poor support and response from WD, something I may not have done had I thought there was more effort to support their own product.
I very much look forward to the next firmware upgrade to the WD HD TV Gen.2. I understand that there are a lot of long overdue bug fixes and improvements to be made, but I am optimistic that these will be fulfilled to some degree.
Thank you for your response to this post, at least we all now know that someone is listening…