If you saw the “pissed” thread, you know it just ain’t happening. As of now, there isn’t going to be an update for the WDTV2. Some dude sent a message to the support, and they basically pleaded ignorance to the issue and suggested some software that you have to BUY, to convert your mp4 files to avi.
If you spent good money on the product, you thought it would play files that the box SAID it would play, and it doesn’t, this is what you do:
You go to Amazon.com, you go to Bestbuy, Newegg, and review the product citing exactly what’s wrong with it. If you feel people shouldn’t buy it because it has shoddy support, SAY SO in your review. Go to youtube and look up reviews of it, and add your comments…Or make your own videos. There are more than a few people here complaining about these problems, there should be more than a few negative reviews on EACH of the websites selling this product.
ONLY THAT will get WD’s attention. Complaining here means NOTHING to WD, as WD knows nobody researching what to buy will look here.