I’m really appalled by the treatment of current owners. Who cares if firmware updates are coming for previous products if we don’t know what’s in the update until we find out we’re screwed. and the features everyone wants (like Netflix) are instead bundled in with a new product that is technologically the same as the prior product.
The claim that new hardware was required means only 1 of 2 things:
- 30 dollar premium for the netflix support for a new customer is more important than support for a current customer, or 2. 30 dollar premium for the netflix support for a new customer is more important than support for a current customer.
We need someone like engadget to take one apart and document the components to see what, if anything, is actually different between the two products.
There are technical reasons that Netflix won’t play on our old, depricated, out of date, boxes based on Netflix’s constraint that any device that plays Netflix support DRM. Which means in short, you’re not able to copy the movie and store it locally to watch it later. The difference between the new boxes and all of our out of date boxes is that the Sigma chip in the new box (which sounds like an older chip based on the model name) supports DRM. If you want to push the Netflix issue, you’d really have to push the DRM issue which goes back to the companies that license movies to Netflix which are the big movie studios. It’s being pushed but I’m not convinced progress is being made.
I’m not so concerned with Netflix as I am with having my bugs fixed, which would show customer loyalty. I think WD’s motto is something like “Quantity Over Quality”.