I have searched and tried everything on the support sites and in these forums that I could find and I can’t “make the transition” to MyCloud OS 5. My 4TB x2 RAID 1 MyCloud Mirror Gen 2 says my firmware is up to date at 2.12.144… I have tried downloading the 2.41 update required before transitioning to MyCloud OS5, but the manual update looks like it’s going through the process of downloading and then gives me the error of “Upload firmware failed. Try again.” Many tries, to no avail.
Although it was an onerous task to get to (and I found no other “older firmware downloads”), I found “WD Cloud Mirror Gen2 GPL Source Code” on this page: https://support-en.wd.com/app/products/product-detail/p/137#WD_downloads
I tried to use those files as “incremental” firmware updates to manually install and I get the same error. They are tar,gz files, not .bin files like the 2.41 firmware download. I can’t fina any other “incremental” updates to get to 2.41 anywhere on WD’s site, so I don’t know what else to try.
I don’t know how to make the transition if I can’t update. This unit was virtually bricked at one point in a firmware update two years ago and I thought that it was all over for the disk and it sat unplugged for months. It didn’t work after being unplugged for a week… two weeks… but to try to tinker with it again, it actually worked after being unplugged for at least six months, if not more. I have no idea what changed between attempted boots, but, finally I had all blue lights and was able to connect. Don’t know if it’s related, but I thought I’d mention it. Dashboard disks reports/scans are all “healthy,” etc.
My PR4100 update went fine. This thing, though… I can’t crack the magical mystery of the required updates. Please help!