Fail in data access (My cloud 3TB)

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1

Hello!
I really need your help: I have a good old 3TB WD My Cloud that suddenly:

  1. The LED is red.
  2. I have access to the console
  3. I have access via SSH but I can’t find the share folders
  4. The console tells you that you have 0 free space
  5. In the notifications it says that the volume has not been mounted
  6. From the result of the ‘df’ command I imagine that the data is still there, even if lost.

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Captura de Tela 2024-09-02 às 22.41.22
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2

Hi @Felipedemelo
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: