This is the problem I am facing…The shares i set up in My Cloud device is visible in the dashboard but when I try to connect it from my mac finder - its giving Mount failed error.
Doing some research, one of them suggested me to SSH and see if the data volume is there which I did and much to my disappointment, it was not there. The only solution given was to do a Full restore from the dashboard. But if I do that all my data will be gone (as per WD website).
@Neo33 - thanks for sharing the page but the phone lines are always busy and I couldnt speak to them.
@Wierd_w - I think mine is gen 2. When i SSH into the box and list out the directories, i could not see the data volume listed there. And WD recommendation is to do full restore from the dashboard but I will loose all my data