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EX4100 UPS configurable power shutdown

Hi,
I have bought Eathon E5 series USB UPS and after connecting to WD EX4100 it’s works and WD can shutdown when UPS reports low percentage values.

I’m extremly unsatisfied with WD EX4100 manual without one word about USB type UPS support and now possible way to configure it.

This is a disregard for the user / client.

How I can get a comment about this from WD support?

Support for Western Digital Hard Drives | Western Digital

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