EX4100 ability to save to attached drive broken

My Cloud OS 5 Community Apps
1

According to the documentation, an EX4100 can save (or even synchronize?) a partition to an external drive plugged into one of the USB ports. (Only the ones on the back, not on the front. Odd, that.)

But when I try that, there’s no Backup icon at the top of the pages implied by the documentation.

I don’t know if this is a long-term or recent problem; I only tried it the first time to day and had already updated from a fairly old firmware.

Backing up over the network is a really long process. :frowning:

2

Maybe this was replaced by the "“USB Backups” installed app? If so, it would be nice if the documentation was updated.

But I installed said app and configured it to copy a source folder to an attached USB drive. It thinks for a few seconds and then stops with:

Backup failed. Please check your system settings

The app itself doesn’t say anything about settings, so I have no idea which settings this refers to. The target drive is set as public, and the source is available to admin.

3
  1. Apparently the document showing the backup icon at the top of the page was the old OS 3 manual. Funny that online forms still direct you there as probable solutions for things.
  2. I missed the fine print that said EXFAT (I think that was the one) is only supported by the PR series. The reference to “your system settings” seems a might unhelpful.

But anyway, I have the backup working now.

4

One irritation: When the copy finishes I get a status that the job failed, and some files weren’t copied. But of course no way too tell which files weren’t copied.

5

Oh, and why some files weren’t copied, I had formatted the attached SSD as not case sensitive, and (I’m not sure how this happened) there were a directory on the NAS with a couple of instances of two files that differed only in the case of the extension. So both couldn’t be saved.

6

Hi @dwillcox,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask