I’m trying to backup my EX2 Ultra to an external hard drive via the USB Backup App.
I’m running on Mac OS Big Sur. The firmware on the EX2 Ultra is 5.17.107. The drive is a Seagate 5TB Backup Portable Plus. It’s formatted to exFAT as per the instructions. I want to copy a folder of about 2TB that has all my data but it runs for a few minutes and fails. It offers no explanation besides: “Backup failed. Please check your system settings”. I’ve tried resetting the device, trying different ports, trying different format types of the drive. Nothing works.
Incredibly frustrating! I’m having another issue with it where it is almost always impossible to delete files off of it. I’ve spent days trying to figure it out but WD tech support doesn’t know why. I’m reluctant of asking them further about things, so hopefully somebody here can help? Thanks so much!