ERROR: "Attach a Western Digital drive to launch the program"!

[gogo_pogo]

Acronis True Image WD Edition (16.0.0.5962) will not run for me. It reports:

“Attach a Western Digital drive to launch the program”.

But I have 2 WD drives installed!
WD5000AAKS-75V0A0 (internal)
WDBUZG0010BBK (external USB)

So what’s going on here? :confounded:

I was going to upgrade to Acronis 2015 but I’m concerned that it might not be allowed to upgrade from this WD Edition that doesn’t work properly.

Thanks in advance for your help.

 

[gogo_pogo]

I fixed this problem myself.

The uninstaller didn’t work - another error message and a rollback.  :(

The repair option didn’t work either.

So I found and hard deleted every folder on the hard drive that had Acronis in the name.  I stopped short of deleting all the keys in the Windows registry.

I was then able to uninstall it and re-install it.

This time it detected the WD drives and is now working.

But what a faff.

[Trancer]

Welcome to the Community and thank you very much for sharing the outcome.