Acronis for WD error "No new hardware by western digital has been detected"

Hi guys, need some advice. I just installed Acronis True Image for Western Digital, fresh from the WD website. I have 2 internal WD Black drives, and 4 WD Red drives running in a NAS box. When I try to launch Acronis True Image, it begins by scanning for WD drives, and it gives this message: “No new hardware by Western Digital has been detected.” Tried three times, rebooting each time, but same result.
Any ideas on what I could try to do next?

Hello,

Please refer to the following KBA article: Acronis True Image for Western Digital Online User Guide and Solutions