Elements play gets stuck mainly when I add a srt file

#1

Hello all, 

I have a WD Elements Play
Model WDBNLC0010HBK-EESN

I am having issues with this player. It´s brand new, but It gets stuck and I have to disconnect from electricity almost every time I play a dvdrip in an avi container.

It has no problem with a dvd full (vob files), but dvdrip can´t handle

It happens mainly when I add a .srt subtitle, then if I click on any button as fast forward, pause for example, the screen turns black and I have to unplug to make it work
Is there an update fixing this, if not I´ll ask for a return, because I use mainly avi and srt files.

This isn´t happenning always, randomly, but very frequently. Then I have to disconnect the plug, and connect again, it´s the only way to make it work.

by the way, I´d like to know if this Model 1st or second gen?

Thank you

#2

Click on the link below and check if you have the latest firmware version.

http://support.wdc.com/product/download.asp?level1=10&lang=en

#3

Thanks for the reply, however  I never updated any firmware, and I don´t know how to do it.

How do I know what firmware version has my player?

#4

Ok, I found it 

my firmware is 1.00.10

I downloaded this one: ElementsPlayGen2.v1.01.02.zip

Should I install this firmware, and the pendrive has to be empty and formated in fat32?

#5

Check the link below for the steps.

http://wdc.custhelp.com/app/answers/detail/a_id/5398/session/L3RpbWUvMTM0NzQwMDY4My9zaWQvTGxUV1FfNWw%3D

#6

Just updated the firmware, and the problem is solved

Thank you!

#7

Hello,

I have the same problem with WD Elements Play Model WDBNLC0010HBK-EESN, it stuck frequently when I add a sub.The last firmware for this model is : Version: 1.01.02.Version Firmware Ver. 1.01.10is for

WDBACCxxxxHBK or WDBACBxxxxHBK. It’s work even for WDBNLC0010HBK-EESN?