Brand new drive, just purchased yesterday. Followed instructions, installed WD Discovery software, Drive Utilities, and Security Apps. My Computer shows the drive as My Passport (F:), and I can successfully back up files onto it using Windows Backup. But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. So the WD Apps are not recognizing My Passport drive, even though my OS can see it. This is on a laptop running Windows 7. I checked the firmware update, and it says my drive has the latest firmware. I have tried uninstalling and reinstalling the WD software, multiple restarts, etc. Please let me know how I can use the WD Apps with my new drive? Thank you, -Dan. [REMOVED DUE TO PRIVACY POLICY]
It seems like an issue with the services on your computer.You can refer the link mentioned to troubleshoot for the issue and check for the specific services.
https://support.wdc.com/knowledgebase/answer.aspx?ID=15133&lang=en
