Wd drive utilities and WD Security say "attach a supported wd drive"


#1

I recently purchased a WD 2TB My Passport Portable external HD, Model # WDBS4B0020BBK-WESN.

The description on Amazon, in the manual, everywhere I’ve looked, describes the benefits of the WD Security and WD Drive Utilities software, yet when I start those apps, I get the “attach a supported drive” message." (BTW, WD Backup does work.)

The WD Backup Drive Helper and WD Drive Manager services are running, but I do not see a service named “WD Backup” - which was mentioned in some troubleshooting steps I found.

Also, the model number above is NOT included in a list of supported drives! Could this be true? Why not state that in the advertising instead of falsely claiming the drive comes with software with such-and-such capabilities.

Could it be that the list of supported drives is out-of-date and I have some other problem?

If anybody out there can help, please do - and thanks in advance.


#2

Hi djklord,

You should uninstall and reinstall the latest version of WD Security and WD Drive utilities from Support site. Then set the following services into Automatic.

  • WD Backup
  • WD Backup Drive Helper
  • WD Backup Snapshot
  • WD Drive Manager

You may refer below articles for more details in this concern: