Wd drive utilities and WD Security say "attach a supported wd drive"

I recently purchased a WD 2TB My Passport Portable external HD, Model # WDBS4B0020BBK-WESN.

The description on Amazon, in the manual, everywhere I’ve looked, describes the benefits of the WD Security and WD Drive Utilities software, yet when I start those apps, I get the “attach a supported drive” message." (BTW, WD Backup does work.)

The WD Backup Drive Helper and WD Drive Manager services are running, but I do not see a service named “WD Backup” - which was mentioned in some troubleshooting steps I found.

Also, the model number above is NOT included in a list of supported drives! Could this be true? Why not state that in the advertising instead of falsely claiming the drive comes with software with such-and-such capabilities.

Could it be that the list of supported drives is out-of-date and I have some other problem?

If anybody out there can help, please do - and thanks in advance.

Hi djklord,

You should uninstall and reinstall the latest version of WD Security and WD Drive utilities from Support site. Then set the following services into Automatic.

  • WD Backup
  • WD Backup Drive Helper
  • WD Backup Snapshot
  • WD Drive Manager

You may refer below articles for more details in this concern: